The agreement
These terms set out the rights and responsibilities for packages organised by Maeto a Afrika Limited, trading as Easy2Africa. They cover booking, cancellation, service performance, liability and financial protection, and we have kept them in plain language.
A safari is a big thing to plan and to pay for, so it is only fair that the ground rules are clear from the start.
These terms govern packages organised by Maeto a Afrika Limited, established in Ireland and trading under the registered business name Easy2Africa. "We", "us" and "our" mean that legal entity. "You" and "traveller" mean each person included in the booking.
These terms act as your contract, which includes the agreed quotation and itinerary, your booking confirmation, applicable pre-contract information and special requirements we expressly accept. Mandatory legal rights take priority over inconsistent wording, and supplier conditions cannot remove rights you have against us.
This is the part that makes Easy2Africa different, so we want to be very clear about it.
Easy2Africa is the organiser of every package sold under these terms. We are responsible for the proper performance of the included travel services, whether provided directly by us or by lodges, guides, transport operators, destination management companies or other suppliers. Using independent suppliers does not transfer those responsibilities to them.
A package may include accommodation, safari activities and other travel services without including international flights. The legal classification depends on the services and booking arrangements. Your booking benefits from the Package Holidays and Travel Trade Act 1995, as amended, and applicable Irish legislation implementing EU package-travel requirements. Any supplementary traveller risk acknowledgement is subordinate to these terms and mandatory law.
Before you commit, we will provide the relevant destinations, dates, duration, transport, accommodation, meals, included activities, inclusions and exclusions; the total price and payment arrangements; any minimum group size and cancellation deadline; accessibility information and, on request, suitability for your needs; your cancellation rights; and the applicable insurance and insolvency-protection information.
The lead traveller must be at least 18, be authorised to arrange the booking, and pass the booking documents to everyone travelling. Please provide accurate information and report errors promptly. This does not remove our responsibility for errors attributable to us.
Subject to the protection requirements in section 12, a booking becomes binding when we issue written acceptance after receiving the required payment, unless expressly agreed otherwise. An automated acknowledgement is not acceptance. If we cannot accept a booking, we will return payments received for it promptly. We will supply your confirmation and these terms in a form you can retain, such as email.
Your quotation specifies the currency, deposit, balance and payment deadlines. The price includes disclosed taxes and compulsory charges. Where a cost cannot reasonably be calculated beforehand, we will disclose its nature before booking. Optional extras require your agreement.
Flights, gratuities, personal purchases, visas and independently booked services are excluded unless expressly included. You arrange your own international flights to and from Africa.
The confirmed package price is fixed. We will not impose a unilateral fuel, currency, tax or supplier-cost surcharge after confirmation. A change you request may result in an agreed revised price.
We accept payment by card, Apple Pay, PayPal and bank transfer. If payment is overdue, we will contact you and, where possible, allow a reasonable opportunity to pay before cancellation. Any cancellation charge must be lawful and justifiable under section 7.
You must obtain and carry the documents required for your nationality, itinerary and transit points, including passports, visas and documents for children. We will provide the general information required of us. Our responsibility for incorrect or missing information attributable to us is unaffected.
Let us know before booking if you have any medical, dietary or accessibility needs. We will assess these with suppliers and confirm the requirements we accept. Known material restrictions affecting vehicles, lodges or activities will be explained before you commit.
Seek appropriate medical advice about vaccinations, medication and fitness for the itinerary. Any medical-clearance or compulsory insurance requirement will be disclosed before booking, and we will not request irrelevant health information. A refused visa, missing document or personal illness does not automatically create a right to free cancellation; we will assess the circumstances under the contract and applicable law.
We will always try to help you move things around. Some changes are easy; some carry real supplier costs.
Contact us in writing about changes. We will explain availability and additional costs before making a change for which you must pay.
You may transfer a package to another person who meets its conditions by giving reasonable notice in a durable form. Notice at least seven days before departure is reasonable; shorter notice will be assessed in the circumstances. The original and replacement travellers are jointly and severally responsible for the outstanding balance and reasonable actual transfer costs, which we will substantiate. Supplier ticketing restrictions do not remove statutory transfer rights, although replacement tickets may create actual costs.
We hope you never need this section. If you do, here is exactly where you stand.
You may cancel a package before it begins by notifying us in writing. Unless a right to free cancellation applies, a cancellation fee must be appropriate and justifiable.
In the absence of a separately disclosed lawful standard cancellation schedule, the fee equals the package price less our cost savings and any income from alternative use or resale of the travel services. We will justify it on request. A deposit is not automatically forfeited merely because it is described as non-refundable, and supplier charges do not automatically determine your cancellation liability.
You may cancel without a termination fee where unavoidable and extraordinary circumstances at the destination or its immediate vicinity significantly affect performance of the package or passenger transport to the destination. You are then entitled to a full refund, without additional compensation on that ground.
Refunds due under these package-termination provisions will be paid without undue delay and within 14 days of termination. Payment is not conditional on our first recovering money from suppliers. A voucher is optional and will not replace a monetary refund without your express agreement.
We reserve the right to make insignificant changes and will notify you clearly in a durable form. If we must significantly change a main characteristic, or cannot fulfil an accepted special requirement, we will explain the proposed change, its price effect, a reasonable response deadline and the consequences of not responding.
You may accept the change or terminate without a cancellation fee. Any substitute package is optional, and a lower-quality or lower-cost replacement entitles you to an appropriate price reduction. Refunds due on termination will be paid within 14 days, and compensation will also be paid where legally required.
We may cancel for insufficient participation only where the minimum group size and cancellation deadline were disclosed, giving notice no later than 20 days before trips lasting more than six days, seven days before trips lasting two to six days, or 48 hours before trips lasting less than two days. We may also cancel if unavoidable and extraordinary circumstances prevent performance, notifying you without undue delay before departure. Cancellation on either of these two grounds entitles you to a full refund within 14 days but not additional compensation for the cancellation itself.
Notify us or our local representative without undue delay if a service is missing, unsuitable or materially different from what was agreed. We will remedy failures unless this is impossible or entails disproportionate costs, assessed under applicable law. Your price-reduction and compensation rights remain available where applicable.
If we fail to act within a reasonable deadline you specify, you may remedy the problem and recover necessary expenses. No deadline is required if we refuse to act or an immediate remedy is necessary. Where a significant proportion of services cannot be supplied, we will offer suitable alternatives without extra charge, of equivalent or higher quality where possible, and an appropriate reduction for lower quality.
If unavoidable and extraordinary circumstances prevent the agreed return, we will meet statutory accommodation obligations, normally up to three nights and, where possible, of equivalent standard, subject to the statutory exceptions. We will assist travellers in difficulty without undue delay, including relevant health-service, consular and communication information and help finding alternative arrangements. A reasonable assistance fee may apply only where you caused the difficulty intentionally or negligently, and cannot exceed our actual costs.
Safari travel can involve wildlife, uneven terrain, remote locations, small aircraft and limited medical access. We will disclose material itinerary-specific requirements and known limitations before booking. Please follow reasonable safety instructions, use required equipment and comply with local laws and conservation rules.
Guides may adjust timing or routes where reasonably necessary for safety; material changes remain subject to your contractual and statutory rights. Wildlife sightings and natural events cannot be guaranteed unless expressly promised, and this does not excuse a failure to provide agreed activities or services.
We may restrict participation where there is a reasonable, evidenced safety concern, including serious misconduct or intoxication. Any resulting charges or refund assessment must be proportionate and lawful. A supplier waiver or risk acknowledgement cannot override non-excludable liability or rights.
We are responsible for losses and service failures for which applicable law makes us liable. You are entitled to an appropriate price reduction for a period of non-conformity unless we establish that it is attributable to you.
Compensation may be excluded where we establish that a failure was attributable to you; to a third party unconnected with the package services and was unforeseeable or unavoidable; or to unavoidable and extraordinary circumstances. Those circumstances do not automatically remove separate refund, assistance or price-reduction rights.
These terms impose no general contractual compensation cap and do not exclude legally recoverable loss of enjoyment. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Insurance limits, excesses, exclusions or claim decisions do not reduce the legal liability we otherwise owe you, and you cannot recover twice for the same loss.
Paying for a trip months in advance should not feel like a leap of faith. It is not.
Insolvency-protection insurance is in accordance with the applicable requirements of the Package Holidays and Travel Trade Act 1995, as amended. This protection provides security for payments made by you, or on your behalf, for package travel services that are not performed because of our insolvency. Where your package includes passenger transport, the protection also provides for your repatriation and, where necessary, accommodation pending repatriation, as required by applicable law.
Your booking documents identify the insolvency protection applicable to your package. Insolvency protection is separate from our tour operator liability insurance and your personal travel insurance, and does not provide general cover for illness, injury, baggage loss or cancellation for personal reasons. The insolvency of an individual supplier does not remove our responsibilities as organiser of your package.
The insolvency insurance does not constitute an Irish Aviation Authority travel agent or tour operator licence. Our contractual and statutory responsibilities remain enforceable independently of any insurance claim, and no policy description in these terms limits your mandatory rights.
Tour operator liability insurance covers insured legal liabilities arising from business activities as specified in the policy, subject to its terms, conditions, limits, excesses and exclusions.
If you believe you have a claim against Easy2Africa, notify us as soon as reasonably possible using the complaints contact in these terms. Include your booking reference, a description of the incident or service failure and any supporting evidence. We will notify our insurer where appropriate and cooperate with the assessment of the claim.
You do not need to obtain an insurer's decision before exercising a contractual or statutory right against us. Our handling of an insurance claim will not postpone a refund, assistance or other remedy beyond the deadline required by law. The existence of insurance does not guarantee that every claim is covered, and an exclusion, excess, exhausted policy limit or insurer's refusal of a claim does not remove liability we otherwise owe you. This liability insurance is separate from the insolvency protection and your personal travel insurance, does not constitute an Irish Aviation Authority travel agent or tour operator licence, and does not replace your own cover for medical treatment, evacuation, cancellation or other personal travel risks.
Because the places we take you are remote and wonderful, this one matters more than almost anything else on the list.
We strongly recommend suitable insurance from the time of booking for cancellation, medical treatment, evacuation, repatriation, baggage and itinerary activities. Any compulsory cover or minimum requirement will be disclosed before booking, and you may choose your own suitable insurer.
Check that your cover suits the countries, remote locations, activities and medical conditions involved. Medical evacuation following illness or injury differs from repatriation following organiser insolvency. Your insurance does not replace our obligations; we will not require you to claim on it instead of providing a remedy we owe.
Services independently purchased from another business are outside your package unless we expressly include them or applicable law treats them as part of it. Exclusions will be clear before booking. We will not describe a service as separate to avoid our organiser responsibilities.
During travel, use the emergency or local representative details in your confirmation so we can address problems promptly. Send formal complaints to complaints@easy2africa.com with the booking reference, the issue, any evidence and the remedy sought, as soon as reasonably practicable.
These terms do not impose a shorter deadline than the law permits, and do not automatically extinguish a claim because it was not raised within 28 days; reporting delay affects a claim only where and to the extent law permits. We aim to acknowledge complaints within seven days and provide a substantive response within 28 days. If investigation takes longer, we will explain why and keep you updated.
We will provide details of any applicable alternative dispute-resolution body and state whether participation is required or accepted. Nothing requires compulsory arbitration or prevents access to a competent court.
We use personal information to arrange and administer bookings, provide assistance and meet legal obligations, as explained in our Privacy Notice. Necessary disclosures may include accommodation providers, guides, insurers and authorities, including recipients outside the European Economic Area.
We will use the lawful bases, safeguards and international-transfer arrangements required by applicable data-protection law. Health information receives the additional protection required for sensitive personal data. Acceptance of these terms is not blanket consent to marketing or unrestricted overseas transfers.
Use the website for lawful enquiries and bookings. Do not make fraudulent reservations, interfere with security or misuse other users' information. Materials may be used for personal trip planning; commercial reproduction requires permission or another lawful basis.
Genuine errors may be corrected before a contract is concluded. After confirmation, an error does not give an unrestricted right to change the price or cancel. Responsibility for misleading information or other non-excludable liability is preserved.
Irish law governs these terms, subject to applicable conflict-of-law rules. This choice does not deprive consumers of mandatory protections applicable under the law of their habitual residence. Proceedings may be brought before any court with jurisdiction under applicable law, and consumers are not required to sue exclusively in Ireland.
If a provision is unenforceable, the remainder continues where legally possible. Website updates apply to future bookings. Existing bookings remain subject to the terms accepted when made, unless a lawful change is agreed or mandatory law requires otherwise.
Questions about these terms? Write to us at hello@easy2africa.com. Easy2Africa is the trading name of Maeto a Afrika Limited, registered in Ireland No. 753795, registered office 54 William Street Lower, Wexford, Dublin, Y35 T6TY.